Taichung’s 119 hotline is a crucial interface for the public to seek emergency assistance. To enhance the staff’s professional skills and response capabilities, the Fire Bureau held the 2024 First Half-Year Regular Activities Education Training for 119 Professional and New Staff on June 3. This training featured Lu Chih-Yu, a section assistant from the Rescue Command Center of the National Fire Agency of the Ministry of the Interior, who taught courses on practical disaster relief duty, disaster dispatch and reporting mechanisms, and an overview of disaster modules. The goal is to further improve the staff’s ability to effectively respond to major disasters and handle various types of emergency calls.
The Fire Bureau noted that to enhance the efficiency of 119 emergency responses, they regularly emphasize the staff’s service quality and have increased the frequency of large-scale call and system overflow drills. Coupled with this training session, Taichung City strives for continuous innovation and adaptation to handle various potential disasters. Additionally, they hope that citizens will start to pay attention to emergency preparedness and fire prevention concepts so as to ensure a more orderly and effective response during emergencies.
Director Sun Fu-Yu of the Fire Bureau said that the goal of this training is to ensure that 119 staff can swiftly respond to emergencies and effectively coordinate rescue efforts. Moving forward, the Bureau will continue to offer a range of professional training sessions and drills to consistently improve the expertise of all firefighters, delivering efficient and professional rescue services to safeguard the lives and property of citizens. The successful execution of this training highlights Taichung City's strong commitment to public safety, offering robust protection for its citizens.