To keep residents updated on their subsidy applications for relocating potential carbon monoxide hazard sites or replacing gas water heaters, the Taichung City Government has introduced a Subsidy Progress Inquiry System. The Fire Bureau noted that this system enables applicants to track their subsidy disbursement status anytime through an online platform or mobile device, improving service efficiency and reducing uncertainty while waiting.
According to the Fire Bureau, applicants previously had to check their subsidy disbursement progress through calls, emails, the city government's 1999 hotline, and the petition platform. To improve efficiency and streamline the inquiry process, the city government has introduced an online inquiry system. With this system, applicants can easily track their application status, and a mobile-friendly version ensures they can access real-time updates anytime, anywhere, enhancing both convenience and administrative efficiency.
The Fire Bureau noted that since its launch, the system has recorded over 38,764 uses in three years, greatly reducing the volume of inquiry calls to the city government while improving administrative efficiency. This benefits both applicants and the city government by reducing the need for phone inquiries and streamlining operations. Looking ahead, the Fire Bureau will continue to optimize the system based on public feedback to maintain service quality. By doing so, the bureau aims to further enhance service, convenience, and safety for residents.