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Paying Your Internet Bill

Depending on which internet service you have, most internet bills can be paid at most chain convenience stores such as 7-11, OK and Family Mart.(Check the back of your bill to make sure which convenience stores accept payments for these bills.) They can also be paid at banks, post offices or the gas company. You can also arrange to have automatic payments deducted directly from your bank account. Payments are due within seven days of billing.

There are also pre-paid internet packages available in Taiwan, these can be purchsed from most convenience stores. Some are also availble for purchase online. (See Applying for Internet)

If you are a HiNet customer and require services:
HiNet 24 Hours Toll Free Service Line: 0800-080412

Taiwan Mobile:
TWM users can dial the toll-free short code 85238 to receive a text message containing our nearest service location
24-hour English toll-free customer hotline:
In Taiwan: Dial 188 or 02-6606-2977
Overseas: +886-2-6606-2999 then press 7

Taiwan Mobile English Website

Cable Modem providers

TBC Chun Chien (serves Taichung downtown)

430, Dunhua Rd., Taichung City

Sales: (04) 0376-3333
Customer Service: (04) 3701-0101 

Vee Time (serves Wuri, Wufeng, Taiping and Dali Districts)
Customer service: (04) 3901-2345.(04)2407-6789.0800-008789

FengMeng (Heping, Fengyuan, Xinshe, Dengshi, Shigang, Tanzi, Houli, Shengang, Daya and Waipu)
Customer Service: (04) 2522-6666, 0800-001258

Taiwan Optical Platform (serves Dadu, Longjing, Quqi, Qingshui, Daan, Dajia and Shalu)
Chinese-only Homepage
Customer Service: 0800-011012

Taiwan Optical Platform (serving Wuri, Wufeng, Taiping and Dali)
Chinese-only Homepage
Customer Service: (04) 3705-0606

  • Data update: 2021-07-19
  • Publish Date: 2010-12-26
  • Source: Taichung City Government
  • Hit Count: 2927
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