Depending on which internet service you have, most internet bills can be paid at most chain convenience stores such as 7-11, OK and Family Mart.(Check the back of your bill to make sure which convenience stores accept payments for these bills.) They can also be paid at banks, post offices or the gas company. You can also arrange to have automatic payments deducted directly from your bank account. Payments are due within seven days of billing.
There are also pre-paid internet packages available in Taiwan, these can be purchsed from most convenience stores. Some are also availble for purchase online. (See Applying for Internet)
If you are a HiNet customer and require services:
HiNet 24 Hours Toll Free Service Line: 0800-080412
Taiwan Mobile:
TWM users can dial the toll-free short code 85238 to receive a text message containing our nearest service location
24-hour English toll-free customer hotline:
In Taiwan: Dial 188 or 02-6606-2977
Overseas: +886-2-6606-2999 then press 7
Cable Modem providers
TBC Chun Chien (serves Taichung downtown)
430, Dunhua Rd., Taichung City
Sales: (04) 0376-3333
Customer Service: (04) 3701-0101
Customer service: (04) 3901-2345.(04)2407-6789.0800-008789
FengMeng (Heping, Fengyuan, Xinshe, Dengshi, Shigang, Tanzi, Houli, Shengang, Daya and Waipu)
Customer Service: (04) 2522-6666, 0800-001258
Chinese-only Homepage
Customer Service: 0800-011012
Taiwan Optical Platform (serving Wuri, Wufeng, Taiping and Dali)
Chinese-only Homepage
Customer Service: (04) 3705-0606